RETURNS (your right to cancel)
If you buy from us as a consumer, you can cancel your order within 14 days of receiving it, without giving any reason (Consumer Contracts Regulations 2013). The 14 days start the day after you, or a person you name (other than the carrier), receive the goods. If your order arrives in several deliveries, they start the day after the last one.
How to cancel
The quickest way is online. Click the button below, enter your order number and the email address you used for the order. We will send a verification code to that address and, once you have submitted your cancellation, a confirmation email.
The online form is available throughout the cancellation period. Giving a reason is optional.
You can also cancel by sending us a clear statement by email to office@praska.shop or by post to the address below. You may use the model cancellation form at the bottom of this page, but you do not have to. It is enough to send your statement before the 14 days are up. Your cancellation takes effect when you send it and does not need our approval.
Sending the goods back
Please send the goods back within 14 days of telling us you are cancelling to:
Eco Cats Collection Sp. z o.o.ul. Ignacego Łukasiewicza 543-502 Czechowice-Dziedzice, Poland
Include all parts and accessories, and pack the goods carefully so they are not damaged in transit. You pay the direct cost of returning the goods to Poland. For larger furniture this can be significant, so please check the price with your carrier. Mark the customs declaration as "returned goods".
You are only responsible for any loss in value caused by handling the goods more than was necessary to inspect them, as you would in a shop.
Your refund
We will refund everything you paid, including the cost of standard delivery to you (not any extra cost of a more expensive delivery option you chose). We will refund you within 14 days of receiving the goods back or, if earlier, of you giving us proof that you have sent them.
The refund goes to the same payment method you used, unless you expressly agree otherwise. You will not pay any fees for it. Any proof of purchase is fine; we never require an original receipt.
Made-to-order items
The right to cancel does not apply to goods made to your specifications or clearly personalised, for example furniture with dimensions agreed individually with you. We always tell you before you order if this applies. Choosing a colour or fabric from the standard options in our shop does not affect your right to cancel. If a made-to-order item is faulty, your rights below apply in full.
FAULTY GOODS
Our goods must be of satisfactory quality, fit for purpose and as described (Consumer Rights Act 2015). If something is wrong, you are entitled to:
- within 30 days of delivery: a full refund;
- after that, or if you prefer: a free repair or replacement;
- if a repair or replacement does not fix it: a price reduction or refund.
Faults that appear within 6 months of delivery are presumed to have been there from the start. Full details are in Section 11 of our Terms and Conditions.
How to report a fault: email office@praska.shop or write to the address above. Tell us your order number, what is wrong and what you would like us to do. Photos help: attach them directly to your email as JPG, PNG or MP4 files. For security reasons, we do not open links to files or archives (such as ZIP or RAR).
Costs: for faulty goods we pay for collection and for delivering the repaired or replacement item. Please do not send faulty goods back at your own expense before agreeing the arrangements with us. We reply to every fault report within 14 days.
Outlet items
Outlet items are covered in the same way, with one exception: the specific flaw described in the product listing, which was drawn to your attention before you bought, is not a fault. Any other fault is covered in full, and you can cancel an Outlet order like any other.
