Terms & Conditions

PRASKA.shop, Terms and Conditions (United Kingdom)

Effective date: 18 October 2026

These Terms and Conditions ("Terms") apply to purchases made from praska.shop by customers in the United Kingdom. Please read them before placing an order. By placing an order, you agree to these Terms. Nothing in these Terms affects your statutory rights as a consumer.

1. Who we are

The praska.shop online shop is operated by:

Eco Cats Collection Sp. z o.o. (a limited liability company registered in Poland)

ul. Ignacego Łukasiewicza 5, 43-502 Czechowice-Dziedzice, Poland

Tax ID (NIP): 6521747271 · Polish National Court Register (KRS): 0000848261 · REGON: 386423030 · EU VAT number: PL6521747271

Email: office@praska.shop · Phone: +48 514 003 790

We are a Polish company. Our handmade cat furniture is made to order in Poland and shipped to you from Poland.

2. A few definitions

- Shop: the online shop at praska.shop.

- Consumer: an individual buying wholly or mainly for purposes outside their trade, business, craft or profession.

- Product: an item offered for sale in the Shop.

- Custom Product: a Product made to your individual specifications beyond the standard options offered in the Shop, in particular a Product with dimensions agreed individually with you, or made from material you supplied or requested from outside our standard range. A Product whose features you selected only from the standard options offered in the Shop (for example a colour or fabric from our list of variants) is not a Custom Product.

- Order: your offer to buy Products, placed through the order form in the Shop.

- Account: an optional customer account in the Shop that stores your details and order history.

- Online cancellation form: the form available in the Shop under the "Cancel your order here" button, which lets you tell us online that you are cancelling your contract.

3. How to contact us

- Post: Eco Cats Collection Sp. z o.o. ul. Ignacego Łukasiewicza 5, 43-502 Czechowice-Dziedzice, Poland

- Email: office@praska.shop

- Phone: +48 514 003 790 (Customer Service, Monday to Friday, 8:00 to 16:00 Polish time, that is 7:00 to 15:00 UK time)

You can reach us through any of these channels. Email is usually the quickest for UK customers.

4. Using the Shop

1. To use the Shop you need a device with internet access and an up-to-date browser that supports JavaScript and cookies, an active email address and, for some payment methods, access to the relevant payment service.
2. We work to keep the Shop running properly, but we are not responsible for interruptions caused by events beyond our reasonable control or by unauthorised actions of third parties. This does not limit any liability we have to you as a Consumer that cannot be limited by law.
3. You can browse the Shop without creating an Account. You can place an Order with an Account or as a guest, giving us the information we need to fulfil the Order.

5. Your Account

1. Creating an Account is free and optional; you create one by completing the registration form.
2. You log in with the username and password you set during registration. Please keep them confidential.
3. You may delete your Account at any time, free of charge and without giving a reason, by sending us a request by email to office@praska.shop or by post to the address in Section 3.
4. How we handle personal data connected with your Account, including retention periods, is described in our Privacy Policy.

6. Placing an Order

To place an Order:

1. log in to the Shop (optional);
2. select the Product (including, where applicable, a variant from the available options) and click "Add to basket";
3. log in or continue as a guest;
4. complete the order form: enter the recipient's details and delivery address, choose the delivery method, and enter billing details if different;
5. click the order button ("Order with obligation to pay");
6. choose one of the available payment methods and, depending on the method, pay for the Order within the stated time.

After you place an Order, we promptly confirm receipt and acceptance by email to the address you provided. The contract between you and us is formed when you receive that confirmation email.

Our Products are handmade to order. If a Product listing allows an individual specification (a Custom Product as defined in Section 2), we will confirm the terms of that order, including that it cannot be cancelled under Section 10 except where it is faulty (Section 11), before you place the Order.

7. Prices, VAT and import charges

1. Prices are shown in the currency you select in the Shop; the currency can be selected independently of the language version. The binding price for your Order is the price shown at checkout when you place it. The total amount payable, the Product price plus delivery costs, is shown at checkout before you confirm the Order.
2. Where the nature of a Product does not reasonably allow the final price to be calculated in advance, the Product listing or our email will explain how the price is calculated, including delivery and other costs.
3. Orders are shipped from Poland to the UK, which is outside the EU customs area. UK import VAT, customs duty and carrier handling fees may be charged on delivery and are payable by you as the recipient, unless the checkout states that they have already been included. We tell you before you place the Order that such charges may apply.
4. For orders shipped to countries outside the EU other than the UK, the price of the Products and the delivery cost shown in the Shop do not include customs duties, import taxes (including value added tax or its equivalent) or customs clearance fees. These may be charged by the customs authorities or the carrier in the destination country, usually on delivery. The rules, thresholds and amounts depend on the regulations of that country, and we have no influence over them. You are responsible for paying these charges as the recipient. We tell you before you place the Order that such charges may apply, in the order summary.

8. Payment

1. Available payment methods for orders shipped outside Poland include:
   • a. payment card (credit or debit card), Apple Pay or Google Pay, processed by Stripe Payments Europe, Limited;
   • b. standard bank transfer to our account (account details are on the Bank transfer details page).
2. The payment methods actually available for your Order and delivery country are shown at checkout. Changes to the list of available payment methods do not amend these Terms.
3. If you choose standard bank transfer, payment is due within 3 calendar days of the contract being formed; otherwise the Order will be cancelled and we will let you know.
4. We do not charge any extra fee for using a particular payment method.

9. Delivery

1. We deliver worldwide, including to the United Kingdom. The delivery methods, carriers and delivery costs available for your Order and delivery country are always shown at checkout (in the basket) before you place the Order. Delivery costs are paid by you unless stated otherwise at checkout. Changes to the list of available delivery methods or carriers do not amend these Terms.
2. When we dispatch. Because every Product is handmade to order, we need up to 10 working days to make your Order and hand it to the carrier. During promotional periods this may extend to up to 14 working days; if so, we tell you before you place the Order. An expedited option (dispatch within 78 hours) is available only when every Product in your basket is eligible for it. Transit time to the UK is added on top and is shown at checkout for the carrier you choose. For card, electronic and bank-transfer payments, the dispatch time starts on the day the payment is credited to our account.
3. If we are late. Unless we agree a different delivery date with you, we will deliver your Order without undue delay and no later than 30 days after the contract is formed. If we fail to do so, you may set a further reasonable period for delivery; if we miss that too, or if the delivery date was essential, you may treat the contract as at an end and we will refund everything you paid without undue delay.
4. The Products remain at our risk until they are delivered to you or to a person you have named (other than the carrier). Please contact us promptly about any damage in transit; we will deal with the carrier at no cost to you.

10. Your right to cancel

1. If you are a Consumer, you have the right to cancel the contract within 14 days without giving any reason (Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013).
2. The cancellation period ends 14 days after the day on which you, or a person you name (other than the carrier), receive the Products. If you order several Products that are delivered separately, it ends 14 days after you receive the last one.
3. To cancel, you must tell us of your decision by a clear statement before the cancellation period ends. It is enough to send it before the deadline. You can do this:
   • a. using the Online cancellation form, available on the Returns page of the Shop under the "Cancel your order here" button throughout the cancellation period. You enter your order number and the email address used for the Order, we send a verification code to that address, and you then confirm your cancellation;
   • b. by email to office@praska.shop;
   • c. by post to the address in Section 3.
   You may use the model cancellation form on the Returns page of the Shop, but you do not have to. Giving a reason is optional. If you cancel using the Online cancellation form, we will confirm receipt by email without delay. Your cancellation takes effect when you send it and does not need our approval.
4. Returning the Products. You must send the Products back without undue delay and no later than 14 days after the day you tell us you are cancelling, to: Eco Cats Collection Sp. z o.o. ul. Ignacego Łukasiewicza 5, 43-502 Czechowice-Dziedzice, Poland. The deadline is met if you send the Products before the 14 days have expired. You pay the direct cost of returning the Products to Poland. For larger furniture this can be significant, so please check the cost with your carrier. When sending, mark the customs declaration as "returned goods".
5. Your refund. We will refund all payments received from you, including the cost of standard delivery to you (but not any extra cost of a delivery method more expensive than our cheapest standard option). We will make the refund without undue delay and no later than 14 days after the day we receive the Products back or, if earlier, the day you provide evidence that you have sent them. We will use the same payment method you used, unless you have expressly agreed otherwise; you will not pay any fees for the refund.
6. You are only liable for any reduction in the value of the Products resulting from handling them more than was necessary to establish their nature, characteristics and functioning. We may deduct this amount from your refund.
7. You can prove your purchase with any evidence, such as an order confirmation email, an invoice or a card or bank statement. We never require an original receipt.
8. Exception, Custom Products. The right to cancel does not apply to goods made to your specifications or clearly personalised. In our Shop this applies only to Custom Products as defined in Section 2 (for example furniture with dimensions agreed individually with you). We always tell you before you place the Order that a Product is a Custom Product and cannot be cancelled. Choosing a colour or fabric from the standard variants offered in the Shop does not make a Product a Custom Product; you can still cancel. If a Custom Product is faulty, your rights under Section 11 apply in full.

11. Faulty Products: your legal rights

1. If you are a Consumer, we are under a legal duty to supply Products that are of satisfactory quality, fit for purpose and as described (Consumer Rights Act 2015). This applies to all Products, including Custom Products and Outlet items (for Outlet items, subject to Section 12).
2. If a Product is faulty, you are entitled to:
   • a. within 30 days of delivery: reject the Product and get a full refund (the short-term right to reject);
   • b. after 30 days, or if you prefer: a repair or replacement, free of charge, within a reasonable time and without significant inconvenience to you;
   • c. if a repair or replacement is not possible or does not fix the fault: a price reduction or a refund (the final right to reject). A refund after the first 6 months may be reduced to reflect the use you have had of the Product.
3. If a fault appears within 6 months of delivery, it is presumed to have been present at delivery unless we prove otherwise. You can bring a claim for up to 6 years after delivery (5 years in Scotland), although after 6 months it is for you to show the fault was present at delivery.
4. How to report a fault: email office@praska.shop or write to the address in Section 3. Please describe the problem and tell us what you would like us to do. Photos speed things up: attach them directly to your email as JPG, PNG or MP4 files. For security reasons, we do not open links to files or archives (such as ZIP or RAR). Any proof of purchase is fine; we never require an original receipt.
5. Costs. For a faulty Product, we pay the costs of returning it, including collection, and of delivering the repaired or replacement Product. Please do not send a faulty Product back at your own expense before agreeing the arrangements with us.
6. We reply to every fault report within 14 days of receiving it. This is our service commitment; your legal rights do not depend on it.
7. Refunds for faulty Products are made to your original payment method within 14 days of us agreeing that you are entitled to one.

12. Outlet items

1. Products in the Outlet section may have a specific, described flaw (for example a described mark, discolouration or trace of display). The exact flaw is set out in the Product listing and specifically drawn to your attention before you buy. That specific, disclosed flaw does not make the Product unsatisfactory and is not covered by Section 11.
2. In every other respect, Outlet items are covered like any other Product: any fault other than the disclosed flaw is handled under Section 11, and you can cancel under Section 10.

13. Complaints and disputes

1. If anything goes wrong, please contact us first: email office@praska.shop with your order number and a description of the issue. We resolve the vast majority of issues directly.
2. If we cannot resolve your complaint, we will tell you so in writing. Free advice on your consumer rights is available from Citizens Advice (www.citizensadvice.org.uk) or, in Northern Ireland, Consumerline (www.nidirect.gov.uk/consumerline).
3. These Terms and contracts made through the Shop are governed by the laws of Poland. However, if you live in the UK, this does not deprive you of the protection of the mandatory consumer law of the part of the UK where you live, and you may bring proceedings in the courts of that part of the UK.

14. Personal data

1. Eco Cats Collection Sp. z o.o. is the controller of personal data collected through the Shop.
2. Details of how we process personal data (purposes, recipients, retention periods and your rights) are set out in the Privacy Policy available in the Shop.
3. Providing personal data is voluntary, but we cannot form or perform a contract without the data needed to do so.

15. Changes to these Terms

1. We may change these Terms for valid reasons, in particular changes in law, in payment or delivery methods, or in the scope or manner of the services we provide online, to the extent those reasons affect the Terms.
2. Orders placed before a change takes effect are governed by the Terms in force when the Order was placed.
3. For ongoing services (such as your Account), we will notify Account holders of changes by email at least 14 days before they take effect. If you do not accept a change, you may delete your Account free of charge before it takes effect.

16. Final provisions

1. The Shop is also offered in other language versions with terms adapted to other markets; this UK version of the Terms applies to orders shipped to the United Kingdom.
2. If any provision of these Terms is found unenforceable, the remaining provisions remain in effect.