Returns & Refunds

PRASKA.shop, Returns & Refunds (United States)

Returns, our 14-day return policy

US law does not give online shoppers a general right to return non-defective goods, but we do. We want you (and your cat) to be happy with your purchase, so we voluntarily offer the same 14-day return window our European customers enjoy:

You may return a standard (non-custom) Product within 14 days of delivery, no reason needed, as long as the Product is unused and undamaged.

How to return a Product:

1. Tell us you want to return it: within 14 days of the day you (or a person you designated, other than the carrier) received the Product. E-mail office@praska.shop or write to the address below. Include enough information to identify the order: your name, e-mail or mailing address, the order or product number, and the date of purchase. You may use our return form (download it on this page), but you do not have to. Giving a reason is entirely optional: though it helps us improve.
2. Ship the Product back: promptly, and no later than 14 days after telling us, to:

Eco Cats Collection Sp. z o.o. ul. Ignacego Łukasiewicza 5, 43-502 Czechowice-Dziedzice, Poland.

Include any accessories that came with the Product. You pay the cost of return shipping to Poland. Please note that international return shipping for furniture-sized items can be significant, check the price with your carrier before buying if this matters to you. Mark the customs declaration as "returned goods" so the package is not treated as a new import.

Your refund: once we receive the returned Product, we will refund the Product price within 14 days, using the same payment method you used, unless you expressly agree to a different method (at no cost to you). Original outbound shipping costs and any import duties or taxes you paid are not refunded under this policy. You can prove your purchase with any evidence, an order confirmation e-mail, a payment or card statement, an invoice; we never require an original receipt.

This return policy is offered in addition to, and does not limit, any rights you may have under applicable law.

Exception, Custom Products. Products made to your individual specifications beyond our standard options, in particular furniture with dimensions agreed individually with you, or made from material you supplied or requested from outside our range, cannot be returned under this policy. Each is handmade for you alone and cannot be resold. We always tell you before you place the order that a product is a Custom Product and cannot be returned. Choosing a color or fabric from the standard variants offered in the Store does not make a product a Custom Product, those remain fully returnable. This exception applies only to change-of-mind returns: if a Custom Product is defective, it is fully covered by the defect policy below.

Defective or damaged Products

Every Product, standard, custom, or Outlet, is covered if something is genuinely wrong with it. If your Product arrives damaged, or a defect in materials or workmanship appears, we will fix the problem at our cost.

How to report a defect: e-mail office@praska.shop (or write to: Eco Cats Collection Sp. z o.o. ul. Ignacego Łukasiewicza 5, 43-502 Czechowice-Dziedzice, Poland). Describe the problem and tell us what outcome you'd like; attach any proof of purchase (order confirmation e-mail, payment confirmation, invoice, no original receipt required). Photos of the defect speed things up considerably.

What we will do: depending on the nature of the defect and what you prefer, we will repair the Product, replace it, or refund you (in full, or partially if you prefer to keep the Product with a price reduction). For a defective Product, we cover the costs: including return or collection shipping arranged with us and delivery of the repaired or replacement Product. Do not ship a defective Product back at your own expense before agreeing on the shipping arrangements with us. For many defects, photos are enough and no return shipment is needed at all.

Response time: we respond to every defect report within 14 days of receiving it.

Refunds for defective Products go to your original payment method promptly after we agree on a refund, no store credit unless you ask for it.

Please note: we offer no written warranty on our Products; the commitments above are how we handle defective goods. Any implied warranties apply as provided by the law of your state, and nothing on this page limits rights you have under that law.

Outlet items

Outlet items are covered by everything above, with one exception: the specific flaw described in the Product listing: which you saw and accepted when buying, is not a defect and is not covered. Any other problem with an Outlet item is covered in full, and Outlet items can also be returned under the 14-day return policy unless the listing says otherwise.

Shipping delays

Our Products are made to order; the dispatch times we promise and what happens if we run late (delay notice, your right to cancel for a prompt full refund) are described in Section 9 of the Terms of Service.

If we can't resolve it

Contact us first, office@praska.shop, and we will do our best to make it right. If you are not satisfied with our decision, you retain all rights and remedies available to you under applicable law.