Terms of Service

PRASKA.shop, Terms of Service (United States)

Effective date: September 1, 2026

These Terms of Service ("Terms") apply to purchases made from praska.shop by customers in the United States. Please read them before placing an order. By placing an order, you agree to these Terms.

1. Who we are

The praska.shop online store is operated by:

Eco Cats Collection Sp. z o.o.

ul. Ignacego Łukasiewicza 5, 43-502 Czechowice-Dziedzice, Poland

Tax ID (NIP): 6521747271 · Polish commercial register (KRS): 0000848261 · REGON: 386423030

E-mail: office@praska.shop · Phone: +48 514 003 790

We are a Polish company. Our handmade cat furniture is made to order in Poland and shipped to you from Poland.

2. A few definitions

- Store: the online store at praska.shop.

- Product: an item offered for sale in the Store.

- Custom Product: a Product made to your individual specifications beyond the standard options offered in the Store, in particular a Product with dimensions agreed individually with you, or made from material you supplied or requested from outside our standard range. A Product whose features you selected only from the standard options offered in the Store (for example a color or fabric from our list of variants) is not a Custom Product.

- Order: your offer to purchase Products, placed through the order form in the Store.

- Account: an optional customer account in the Store that stores your details and order history.

3. How to contact us

- Mail: Eco Cats Collection Sp. z o.o. ul. Ignacego Łukasiewicza 5, 43-502 Czechowice-Dziedzice, Poland

- E-mail: office@praska.shop

- Phone: +48 514 003 790 (Customer Service, Monday–Friday, 8:00 a.m.–4:00 p.m. Central European Time, that is 2:00 a.m.–10:00 a.m. Eastern Time)

You can reach us through any of these channels. E-mail is usually fastest for US customers.

4. Using the Store

1. To use the Store you need a device with internet access and an up-to-date browser that supports JavaScript and cookies, an active e-mail address, and, for some payment methods, access to the relevant payment service.
2. We work to keep the Store running correctly, but we are not responsible for interruptions caused by events beyond our reasonable control or by unauthorized actions of third parties. Nothing in these Terms limits any rights you have under applicable law that cannot be limited by contract.
3. You can browse the Store without creating an Account. You can place an Order with an Account or as a guest, providing the information needed to fulfill the Order.

5. Your Account

1. Creating an Account is free and optional; you create one by completing the registration form.
2. You log in with the username and password you set during registration. Please keep them confidential.
3. You may delete your Account at any time, free of charge and without giving a reason, by sending us a request, by e-mail to office@praska.shop or by mail to the address in Section 3.
4. How we handle personal data connected with your Account, including retention periods, is described in our Privacy Policy.

6. Placing an Order

To place an Order:

1. log in to the Store (optional);
2. select the Product (including, where applicable, a variant from the available options) and click "Add to cart";
3. log in or continue as a guest;
4. complete the order form: enter the recipient's details and the delivery address, choose the delivery method, and enter billing details if different;
5. click the order button ("Order and pay");
6. choose one of the available payment methods and, depending on the method, pay for the Order within the stated time.

After you place an Order, we promptly confirm receipt and acceptance by e-mail to the address you provided. The sales contract between you and us is concluded when you receive that confirmation e-mail.

Our Products are handmade to order. If a Product listing allows an individual specification (a Custom Product as defined in Section 2), we will confirm the terms of that order, including that it cannot be returned under our return policy except for defects (Section 10), before you place the Order.

7. Prices and taxes

1. Prices are shown in the Store in the currency you select there; the currency can be selected independently of the language version, and the binding price for your Order is the price shown at checkout at the time you place it. The total amount payable, the Product price plus delivery costs, is shown during checkout before you confirm the Order.
2. Where the nature of a Product does not reasonably allow the final price to be calculated in advance, the Product listing or our e-mail will explain how the price is calculated, including transport and other costs.
3. For orders shipped to the United States, prices do not include any US sales or use taxes, and do not include import duties, tariffs, customs fees, or import taxes. Any import duties, tariffs, or taxes charged on your shipment by US authorities or the carrier are your responsibility as the recipient. We tell you before you order that such charges may apply. Many shipments of this kind enter the US without duty, but this depends on current US customs rules and the value of your order, and we cannot guarantee it.

8. Payment

1. Available payment methods for orders shipped outside Poland include:
   • a. payment card (credit or debit card), Apple Pay, or Google Pay, processed by Stripe Payments Europe, Limited;
   • b. payment via PayPal (PayPal (Europe) S.à r.l. et Cie, S.C.A.);
   • c. standard bank transfer to our account (account details are on the Contact page).
2. The payment methods actually available for your order and delivery country are shown at checkout (on the payment page). Changes to the list of available payment methods do not amend these Terms.
3. If you choose standard bank transfer, payment is due within 3 calendar days of the conclusion of the contract; otherwise the Order will be canceled and we will let you know.
4. We do not charge any extra fee for using a particular payment method.

9. Shipping and delivery

1. We ship worldwide, including to the United States. The delivery methods, carriers, and delivery costs available for your Order and delivery country are always shown at checkout (in the cart) before you place the Order. Delivery costs are borne by you unless stated otherwise at checkout. Changes to the list of available delivery methods or carriers do not amend these Terms. Cash on delivery and parcel-locker delivery are not available for US orders.
2. Delivery costs are shown during checkout before you confirm the Order. Delivery is paid unless the sales contract says otherwise.
3. When we ship. Because every Product is handmade to order, we need up to 10 business days to make your Order and hand it to the carrier. During promotional periods this may extend to up to 14 business days: if that applies, we tell you before you place the Order. An expedited option, dispatch within 78 hours: is available only when every Product in your cart is eligible for it. Transit time to the US is added on top and is quoted at checkout for the carrier you choose. The dispatch clock starts: for card, electronic, and bank-transfer payments, on the day the payment is credited to our account.
4. If we are delayed. If we cannot ship within the time stated above (or, if none was stated, within 30 days), we will notify you before that time expires, give you a revised shipping date, and offer you the choice of either agreeing to the new date or canceling the Order for a prompt, full refund. If you do not respond to that notice, we may treat your silence as consent to a delay of up to 30 days. If we cannot meet the revised date either, we will cancel your Order and issue a prompt, full refund, unless you expressly tell us you are willing to wait. Refunds under this Section are made to your original payment method, in full, and are not given as store credit.
5. Risk of loss or damage in transit does not shift to you until the Products are delivered to you. Please inspect the package on delivery and contact us promptly about any transit damage, we will resolve it with the carrier at no cost to you.

10. Returns

Our voluntary return policy, 14 days from delivery for standard Products, with Custom Products excluded except for defects, is described in full in the Returns & Refunds document, which forms part of these Terms. Since there is no statutory "cooling-off" right for online purchases under US law, returns of non-defective Products are governed by that policy.

11. Defective Products; no written warranty

1. We stand behind our craftsmanship. If a Product arrives damaged or defective, or a defect in materials or workmanship appears, contact us and we will make it right, by repair, replacement, or refund, as described in the Returns & Refunds document. This applies to all Products, including Custom Products and Outlet items (for Outlet items, except the specific flaw disclosed in the listing).
2. We do not offer a written warranty on our Products. Nothing in these Terms or in our Store is a written warranty.
3. We do not disclaim or exclude implied warranties. Any implied warranties, including merchantability and fitness for a particular purpose, apply to the extent provided by the applicable law of your state, and nothing in these Terms limits any rights you have under that law. Some states do not allow limitations on implied warranties or on certain remedies, so parts of any such limitation may not apply to you.

12. Outlet items

1. Products in the Outlet section may have a specific, described deviation from normal quality (for example a described mark, discoloration, or trace of display). The exact flaw is described in the Product listing, and by buying an Outlet item you accept that specific, disclosed flaw: it is not a defect and is not covered by Section 11 or by the return-for-defect rules.
2. In every other respect, Outlet items are covered like any other Product, any defect other than the disclosed flaw is handled under Section 11 and the Returns & Refunds document. Outlet items also remain covered by the voluntary 14-day return policy unless the listing says otherwise.

13. Questions, complaints, and disputes

1. If anything goes wrong, please contact us first: e-mail office@praska.shop with your order number and a description of the issue (photos help). We respond promptly and resolve the vast majority of issues directly, without any formal process.
2. These Terms and sales contracts concluded through the Store are governed by the laws of Poland; however, this choice of law does not deprive you of any protection granted by mandatory consumer-protection provisions of the law of the US state where you reside.
3. Nothing in these Terms limits your right to bring a claim in a court of competent jurisdiction.

14. Personal data

1. Eco Cats Collection Sp. z o.o. is the controller of personal data collected through the Store.
2. Details of how we process personal data, purposes, recipients, retention periods, and your rights, are set out in the Privacy Policy available in the Store.
3. Providing personal data is voluntary, but we cannot conclude or fulfill a sales contract without the data needed to do so.

15. Changes to these Terms

1. We may change these Terms for valid reasons, in particular changes in law, in payment or delivery methods, or in the scope or manner of the services we provide electronically, to the extent those reasons affect the Terms.
2. Orders placed before a change takes effect are governed by the Terms in force when the Order was placed. Changes do not affect rights you have already acquired.
3. For ongoing services (such as your Account), we will notify Account holders of changes by e-mail at least 14 days before they take effect. If you do not accept a change, you may delete your Account free of charge before the change takes effect.

16. Final provisions

1. The Store is also offered in other language versions with terms adapted to other markets; this US version of the Terms applies to orders shipped to the United States.
2. If any provision of these Terms is found unenforceable, the remaining provisions remain in effect.